February 12, 2026
Turning Challenges into Recovery: How Berkley Industrial Comp Delivers Holistic Workers Compensation Claim Solutions
When a workplace injury involves more than physical healing, the right insurance partner can make all the difference. Berkley Industrial Comp doesn’t just process claims — we provide solutions that address the full spectrum of recovery needs, from medical care to behavioral health support.
The Incident
During hazardous winter conditions, a utility worker climbed an ice covered pole to restore service. While repositioning, he removed his primary fall restraint, resulting in a 15 foot fall and severe spinal fractures that required complex surgery. Situations like this demand more than transactional claims handling. Berkley Industrial Comp applies a holistic, high touch approach, combining medical strategy, behavioral health support, and coordinated claims leadership, to guide injured workers toward safe, sustainable recovery across high hazard industries.
The Challenge
This wasn’t a typical claim. Beyond physical injuries, the situation demanded a strategy to prevent relapse into narcotic dependency while ensuring a safe and sustainable return to work.
Berkley Industrial Comp’s Holistic Solution
Our claims adjuster recognized that success required more than medical treatment. Guided by our Empathetic Resolution Model, the team implemented a multi-faceted plan:
- Behavioral Support: The injured worker enrolled in the Take Courage coaching program, designed to help individuals manage pain without relying on narcotics.
- Ongoing Engagement: Regular communication ensured progress was monitored and support remained consistent.
- Collaborative Care: Using our wagon wheel approach, claims, behavioral health, and medical strategy teams worked together to deliver a unified recovery plan.
The Outcome
The worker completed the coaching program, avoided narcotic dependency, and returned to full duties within 11 months — a remarkable recovery from a complex injury.
Key Lessons
- Behavioral Health Integration Matters: Addressing substance abuse early prevents setbacks.
- Holistic Planning Works: Combining physical and emotional support leads to sustainable outcomes.
- Collaboration Drives Success: Our wagon wheel model ensures every need is met through coordinated expertise.
Why It Worked
This case exemplifies Berkley Industrial Comp’s commitment to intelligent, compassionate claims management:
- Industry Expertise: Anticipating risks tied to narcotic use.
- Consultative Approach: Leveraging innovative resources like behavioral coaching.
- Claims Advocacy: Empathetic engagement and teamwork that prioritize recovery.
Berkley Industrial Comp, we believe insurance should do more than cover costs — it should create pathways to resilience.
Products and services are provided by one or more insurance company subsidiaries of W. R. Berkley Corporation. Not all products and services are available in every jurisdiction, and the precise coverage afforded by any insurer is subject to the actual terms and conditions of the policies as issued.
